Transform contact center experiences with AI in Dynamics 365 (AB-250)
Configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features.
In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.
Updated 6/2026
9 courses found
-
- Delivery Format: Virtual Learning
- Date 21-23 December, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: French
-
- Delivery Format: Virtual Learning
- Date 18-20 January, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
-
- Delivery Format: Virtual Learning
- Date 03-05 February, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: Dutch
-
- Delivery Format: Virtual Learning
- Date 24-26 May, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (W. Europe )
- Language: English
-
- Delivery Format: Virtual Learning
- Date 28-30 June, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: French
-
- Delivery Format: Virtual Learning
- Date 12-14 July, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: English
-
- Delivery Format: Virtual Learning
- Date 09-11 August, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: Dutch
-
- Delivery Format: Virtual Learning
- Date 08-10 November, 2027 | 10:00 AM to 6:00 PM
- Location: Virtual (W. Europe )
- Language: English
-
- Delivery Format: Virtual Learning
- Date 20-22 December, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (W. Europe )
- Language: French
Request a date or location for this course
